Welcome to Blossom Beauty Parlour (https://blossombeautyparlour.in). We value our customers and aim to provide high-quality beauty services and genuine beauty products. This policy explains how refunds, cancellations, and replacements are handled.

1. Service Bookings (Salon Services)

All beauty services such as facials, hair treatments, makeup, threading, spa, and skin care are provided on appointment or walk-in basis.

Cancellations

• Appointments can be cancelled or rescheduled up to 12 hours before the scheduled time.
• Late cancellations or no-shows may not be eligible for any refund.

Refunds for Services

• Once a service has been started or completed, no refund will be issued.
• If a customer is not satisfied, we will try to resolve the issue by offering a correction or re-service, where possible.

2. Product Purchases (Beauty Products)

If you purchase beauty or cosmetic products from our website or salon:

Replacement Policy

We offer a 15-day replacement for eligible items.

You may request a replacement if:

• The product is damaged
• The product is defective
• You received a wrong item

To be eligible:

• The product must be unused
• The original packaging, invoice, and tags must be intact
• The request must be made within 15 days of delivery

3. Non-Refundable Items

The following items are NOT eligible for refund or replacement:

• Used or opened cosmetic products
• Broken due to customer handling
• Damaged after delivery
• Products without original packaging
• Discounted or clearance items
• Personal hygiene and makeup products (for safety reasons)

4. Refund Policy

We do not provide cash refunds for beauty products.

Refunds will only be issued if:

• A replacement is not available for a defective product
• The issue is verified and approved by our support team

Approved refunds will be credited back to the original payment method within 7–10 business days.

5. How to Request a Replacement or Refund

Please contact us with:

• Order ID
• Product name
• Photo of damaged or defective item
• Short explanation

📧 Email: info@blossombeautyparlour.in

Our team will respond within 48 working hours.

6. Policy Updates

Blossom Beauty Parlour reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Changes will be updated on this page.